Conversation Summary

Conversation Summary is an AI-generated summary of a voice or chat session. This AI-generated summary is a brief review of the entire session and takes into account both the agent and client communications. The summary is generated during the session wrap-up and can be edited by the agent during the wrap-up time. Once the wrap-up is complete, the summary is stored and displayed to agents in the Conversation History when the user chats or calls the hunt group again. Additionally, the summary is visible to the agent in their Previous Conversation list in the Conversation panel.