At LinkLive our goal is to be as responsive, flexible and highly disciplined as possible, because your success is the measure of our success.
Online Technical Support
CURRENT CUSTOMERS: Log on to Online Technical Support to raise technical support tickets and check ticket status.
LinkLive Support
📧 Email: support@linklive.ai
📞 Phone: 1-855-804-LINK
What to Expect From LinkLive Support
High-Priority Incidents
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Customers environment is severely affected
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Performance is impacted
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Immediate resolution is required
All Other Incidents
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Configuration Changes
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Service Requests
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Advanced Configurations
Priority Definitions
|
Level |
Initial Response Time |
Definition |
|---|---|---|
|
High |
< 1 hr. provide next steps |
Performance is impacted |
|
Medium |
< 4 hr. provide next steps |
System Issue, workflow is not impacted |
|
Low |
< 1 day provide next steps |
Non-Critical to Production |
Technical Support Hierarchy
LinkLive Technical Support works in a tiered environment to ensure all customer engagements are addressed in the timeliest manner available:
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Tier 1 engages on all Support cases - they are responsible for all service requests, engaging on high-priority incidents and initial troubleshooting for complex engagements.
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Tier 2 engages on all Escalated Support cases and high priority escalations as required.
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Tier 3 engages on product development and customers' Requests for Enhancements (RFE) to the LinkLive product portfolio.