Technical Support
At LinkLive our goal is to be as responsive, flexible and highly disciplined as possible, because your success is the measure of our success.
Online Technical Support
CURRENT CUSTOMERS: Log on to Online Technical Support to raise technical support tickets and check ticket status.
Live Support Hours
24 x 7 x 365 Live Support for high-priority incidents
7:00 AM to 7:00 PM CT M-F Live Support for all other inquiries
Phone
Regular Hours: 1.952.392.1831 x1
High-Priority Incident (After Hours) 1.952.392.1831 x1
Technical Support support@linklive.ai
Chat
07:00 - 19:00 CT M-F Click to chat
What to Expect From LinkLive Support
High-Priority Incidents
Customers environment is severely affected
Performance is impacted
Immediate resolution is required
All Other Incidents
Configuration Changes
Service Requests
Advanced Configurations
Priority Definitions
Level | Initial Response Time | Definition |
|---|---|---|
High | < 1 hr. provide next steps | Performance is impacted |
Medium | < 4 hr. provide next steps | System Issue, workflow is not impacted |
Low | < 1 day provide next steps | Non-Critical to Production |
Technical Support Hierarchy
LinkLive Technical Support works in a tiered environment to ensure all customer engagements are addressed in the timeliest manner available:
Tier 1 engages on all Support cases - they are responsible for all service requests, engaging on high-priority incidents and initial troubleshooting for complex engagements.
Tier 2 engages on all Escalated Support cases and high priority escalations as required.
Tier 3 engages on product development and customers' Requests for Enhancements (RFE) to the LinkLive product portfolio.