LinkLive offers configurable capabilities designed to enhance agent productivity, process compliance, and customer satisfaction during client conversations.
These capabilities include:
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Agent CoPilot, an AI-enabled assistant that provides real-time support to agents.
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Agent Knowledge Base, offering quick access to relevant information during a conversation.
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Agent Tools, such as wrap-up timers, dispositions, and more, which are displayed to agents during a session.
The pages in this section provide detailed descriptions of these capabilities.
