Conversation Highlights

Conversation Highlights can be generated by the Agent using the Refresh icon in the UI. Agents benefit from having on-demand highlights generated as conversations build up significantly. This prevents agents from re-reading the chat or taking a mental/physical note of key points. Agent CoPilot will record these highlights automatically, reducing human error, increasing productivity, and improving the agent experience.

Agents have the option to copy these key highlights to their clipboard for use in another system, such as a CRM.