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Conversation Highlights

Conversation Highlights can be generated by the Agent using the Refresh icon in the UI. Agents benefit from having on-demand highlights generated as conversations build up significantly. This prevents agents from re-reading the chat or taking a mental/physical note of key points. Agent CoPilot will record these highlights automatically, reducing human error, increasing productivity, and improving the agent experience.

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Agents have the option to copy these key highlights to their clipboard for use in another system, such as a CRM.

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