The Common Weekly Group Report displays summary hunt group metrics for the prior week by hour. Only time blocks where usage occurred will display. Review Reports for a detailed overview of filter, export, and input control information.
A report similar to the example below will display.
The columns presented are listed below.
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Date
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Time
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Week
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Day
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Total Inbound
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Total Outbound
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Inbound Handled
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Abandoned
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ASA (Secs) (Average)
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AHT (secs)
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Service Level Percent