Common Weekly Grouping Report

The Common Weekly Group Report displays summary hunt group metrics for the prior week by hour. Only time blocks where usage occurred will display. Review Reports for a detailed overview of filter, export, and input control information.

A report similar to the example below will display.

The columns presented are listed below.

• Date

• Time

• Week

• Day

• Total Inbound

• Total Outbound

• Inbound Handled

• Abandoned

• ASA (Secs) (Average)

• AHT (secs)

• Service Level Percent