Common Daily Session Report - Chat

The Common Daily Session Report - Chat displays detailed session information for chat usage within your huntgroups. The default view looks to yesterday. Review Reports for a detailed overview of filter, export, and input control information.

A view similar to the image below will be displayed.

Columns available within this report are listed below.

• Session Type

• Session Direction

• Database ID

• Start Time

• Session Hunt Group

• Stop Time

• ANI

• DNIS

• Abandoned

• Redirected Count

• Responding Agent

• Participating Agents

• Speed of Answer

• Handle Time

• Session Duration