The Common Daily Session Report - Chat displays detailed session information for chat usage within your huntgroups. The default view looks to yesterday. Review Reports for a detailed overview of filter, export, and input control information.
A view similar to the image below will be displayed.
Columns available within this report are listed below.
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Session Type
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Session Direction
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Database ID
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Start Time
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Session Hunt Group
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Stop Time
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ANI
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DNIS
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Abandoned
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Redirected Count
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Responding Agent
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Participating Agents
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Speed of Answer
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Handle Time
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Session Duration