The Common Daily CDR Report displays detailed information about daily call detail records that occur within a contact center. Review Reports for a detailed overview of filter, export, and input control information.
The resulting report contains the following columns.
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Hunt Group
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Session ID
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Session Start
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Date
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Session Type
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Session Direction
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Seconds Queued
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Seconds Until Agent is Added
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Seconds to Agent Response
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Handle Time (secs)
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Agent Wrap-up Time (secs)
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Length (secs)
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Responding Agent
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Dbid