Common Daily CDR Report
The Common Daily CDR Report displays detailed information about daily call detail records that occur within a contact center. Review Reports for a detailed overview of filter, export, and input control information.
The resulting report contains the following columns.
Hunt Group
Session ID
Session Start
Date
Session Type
Session Direction
Seconds Queued
Seconds Until Agent is Added
Seconds to Agent Response
Handle Time (secs)
Agent Wrap-up Time (secs)
Length (secs)
Responding Agent
Dbid