Common Daily CDR Report

The Common Daily CDR Report displays detailed information about daily call detail records that occur within a contact center. Review Reports for a detailed overview of filter, export, and input control information.

The resulting report contains the following columns.

• Hunt Group

• Session ID

• Session Start

• Date

• Session Type

• Session Direction

• Seconds Queued

• Seconds Until Agent is Added

• Seconds to Agent Response

• Handle Time (secs)

• Agent Wrap-up Time (secs)

• Length (secs)

• Responding Agent

• Dbid