Common Daily Hunt Group Report

The Common Daily Hunt Group Report includes summary information about hunt group activity. A unique section per hunt group is visible. Review Reports for a detailed overview of filter, export, and input control information.

View the report by selecting Common Hunt Group Report from available options as shown below.

A report similar to the view below will be visible.

The available columns are listed below.

• Total Incoming Sessions

• Total Outbound Sessions

• Total Answered

• Total Abandoned

• Percent Abandoned

• Average Time to Answer (secs)

• Service Level Percent

• Average Handle Time (secs)

• Average Outbound Handle Time (secs)

• Outbound Handle Time (secs)