The Common Daily Hunt Group Report includes summary information about hunt group activity. A unique section per hunt group is visible. Review Reports for a detailed overview of filter, export, and input control information.
View the report by selecting Common Hunt Group Report from available options as shown below.
A report similar to the view below will be visible.
The available columns are listed below.
-
Total Incoming Sessions
-
Total Outbound Sessions
-
Total Answered
-
Total Abandoned
-
Percent Abandoned
-
Average Time to Answer (secs)
-
Service Level Percent
-
Average Handle Time (secs)
-
Average Outbound Handle Time (secs)
-
Outbound Handle Time (secs)