Common Daily Session Report

The Common Daily Session Report displays detailed session information for all hunt groups for the previous day. Review Reports for a detailed overview of filter, export, and input control information.

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A report similar to the example below will be displayed.

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Columns presented in the Common Daily Session Report are shown below.

  • Session Type

  • Session Direction

  • Database ID

  • Start Time

  • Session Hunt Group

  • Stop Time

  • ANI

  • DNIS

  • Abandoned

  • Redirected Count

  • Responding Agent

  • Speed of Answer

  • Handle Time

  • Session Duration