Common Daily Session Report

The Common Daily Session Report displays detailed session information for all hunt groups for the previous day. Review Reports for a detailed overview of filter, export, and input control information.

A report similar to the example below will be displayed.

Columns presented in the Common Daily Session Report are shown below.

• Session Type

• Session Direction

• Database ID

• Start Time

• Session Hunt Group

• Stop Time

• ANI

• DNIS

• Abandoned

• Redirected Count

• Responding Agent

• Speed of Answer

• Handle Time

• Session Duration