Release 25.05.3
Date: 5/26/25
Updates
(25.05.3) Work Day Report with new metrics called ROSA (Redirect on System Action)
If an agent is forced offline due to detected loss of connectivity while there is a session assigned to them, we will include that under a new metrics called ROSA (Redirect on System Action) instead of RONA. This new metric will show up as a new column in the Work Day Report as shown below:
(25.05.1) Date Navigation buttons disabled during refresh
Currently, in MMP the Date Navigation buttons that allow a user to navigate to the previous/next Hour, Day, Week, Month are not disabled during refresh. This can lead to users clicking repeatedly, causing the many refresh requests to be queued. So this change will disable the Date Nav buttons during refresh.
Miscellaneous performance and bug fix updates