Workforce Management
Your Online Resource for official LinkLive Workforce Management user guides and documentation. Public documentation served via customersuccess.linklive.ai
Administration
All user and hunt group information is controlled by LinkLive Admin. To enable WFM access, you must first enable the feature at the private group level. Once...
Supervisor
As a supervisor, you will have additional visibility within Workforce Management. The supervisor view provides visibility to all agent schedules, shift swap ...
Change Requests - Supervisors
Overview Change requests are used to manage time off and shift trade requests from agents. The view supports quick filters for pending, approved, and rejecte...