Workforce Management
Your Online Resource for official LinkLive Workforce Management user guides and documentation. Public documentation served via customersuccess.linklive.ai
Administration
All user and hunt group information is controlled by LinkLive Admin. To enable WFM access, you must first enable the feature at the private group level. Once...
Supervisor
As a supervisor, you will have additional visibility within Workforce Management. The supervisor view provides visibility to all agent schedules, shift swap ...
Agent
The agent view is specific to a single logged-in user. As an agent, you can view your schedule, and the full schedule for your assigned hunt groups, and fina...