Release 25.02.2
Date: 02/19/2025
LinkLive is excited to announce the availability of LinkLive Desktop for Windows. LinkLive Desktop Windows is a native desktop application which is downloaded from LinkLive.app and installed locally on your desktop computer. LinkLive Desktop has the same user experience and workflows as LinkLive.app with enhanced capabilities to ensure you are automatically logged in, available for conversations and prominently notified on events such as receiving calls and chats. LinkLive Desktop for Windows includes a new LinkLive Desktop for Windows User Guide, which includes sections for Downloading and Installation, Logging In and Getting Started, LinkLive Desktop Settings and Closing and Uninstalling.
Note that the ability to download LinkLive Desktop for Windows is permission controlled. Please contact LinkLive Support to have LinkLive Desktop for Windows download activated.
This release also includes two new Secure Message features that help agents increase efficiency and improve the client experience when responding to incoming Secure Mails in a queue.
Previewing Secure Mail in Agent Tools
The Agent Menu shows Secure Mail Messages that are in the queue. Agents can scroll over each message to preview the message content to determine if they should pull the message into their Secure Mail inbox to respond. This capabilty enables agents to review secure mail content before pulling down messge(s) to respond. This feature will increase agent efficiency, improve response time and reduce internal secure mail forward / reply content from client responses.
Build Number: LinkLive Stack 25.02.2
Secure Mail “Pull All” Confirmation Prompt
After viewing which Secure Mail messages to pull down to their Secure Mail for response, agents have the option to pull the selected message or pull all messages from the queue. If an agent chooses to pull all, they are shown a confirmation prompt before proceeding. If an agent pulls a message to their secure mail there is no way to return the message to the queue other than sending the secure mail back into the queue from their Secure Mail inbox.
Build Number: LinkLive Stack 25.02.1
In addition, this release includes numerous performance and bug fix updates.