Logging in and Getting Started

Once Desktop LinkLive is installed, users will see the familiar LinkLive login page. Users will login with the same username and password that they use on LinkLive.app and Communicator. In subsequent logins, new Settings will automatically open Desktop LinkLive when you start your computer, simplifying the user and ensuring you are ready to accept new conversations with your status properly established for LinkLive queues and other users. These settings are discussed below and in more detail in Desktop LinkLive Settings

Multimedia Settings

On first login, Desktop LinkLive will default Audio Input, Audio Output, and Sound Effects to Same as System, which are the computer settings for Camera, Microphone and Speaker. If desired, users can change these in Settings > Communication Center > Multimedia Devices. Note that the Multimedia Settings chosen are stored locally on the user’s computer (and locally in browser for LinkLive.app). This allows users to have different multimedia settings on Desktop LinkLive and LinkLive.app if desired.

Notifications

Desktop LinkLive supports multiple notifications to ensure users are aware of incoming conversations and system events such as voicemails. Similar to LinkLive.app, Desktop LinkLive supports in-app notifications (aka Toast Notifications) when LinkLive is in focus, Computer Notifications when LinkLive is not in focus, and a highlighted LinkLive icon with unreads in the Task Manager. LinkLive Desktop includes additional capabilities to ensure users are setup with Computer Notifications by checking the PC Notification settings to confirm if they are setup and prompting users to setup if they are not.

In addition to these notifications, Native Desktop also mimics a Communicator behavior of popping up LinkLive window when Deskop LinkLive is closed and running in the Task Tray. More details on closing LinkLive are provided in Closing and Uninstalling

Settings Up Computer Notifications

On first login, Desktop LinkLive will check if user has enabled Computer Notifications and alert the user if they have not. Computer Notifications need to be turned ON to receive notifications when LinkLive is not in focus. From the alert, users should click on Settings to go directly to the System > Notifications page. If user accidentally hits Dismiss, they can go to to Notifications page by typing Notifications in Windows taskbar search or right clicking in lower right and select Notification Settings. On the Notifications page, users should toggle the Notiifications to ON

Automatic Start Login and Establish Status

On subsequent logins after the first login, Desktop LinkLive will automatically start and sign in when the user starts their computer. By default, Desktop LinkLive will start open in a Window. If users prefer for LinkLive to start minimized in the Taskbar, they can enable the Enable Start Minimized setting in LinkLive Account > Startup Behavior. Also, if preferred, users will also be able to disable Start-Up when Windows Starts and Save Credentials for Auto-Login. Please go to Desktop LinkLive Settings for more details on Settings to control Desktop LinkLive startup behavior. In addition, similarly to LinkLive.app, the user’s status will automatically be set as determined by the Start Up Status configured in Settings > Commuications Center > Presence Automation.