Auto Answer of Voice Calls

Inbound voice calls to LinkLive require users to take action to answer the call and open their microphone. Actions include tapping the inbound call notification or tapping the incoming voice session in the Conversations Panel. LinkLive also supports settings for high volume voice call centers to configure their queued calls to be auto answered, which streamlines the call answer process by automatically activating the session, alerting the agent with a tone and opening their microphone to begin conversation.

Auto Answer Setttings

High volume voice call centers may desire for incoming queued voice calls to be automatically answered when presented to the agent. In this scenario, the incoming call session is automatically activated for the queued agent, a tone is played to alert the agent and their microphone is opened. Auto Answer for queued calls can be configured by a LinkLive administrator on a per queue basis. Please contact LinkLive Support to configure a queue for auto answer.

Auto Answer Settings per Contact or Queue

Some users may choose to override the Auto Answer Settings. This is most often done for a queue, but can also be done for a specific LinkLive Contact. To configure Auto-Answering of Voice calls, users navigate to the Contact list, click the Contact or HG, select View / Edit Properties and open the Inbound Conversation Options on the Properties dialogue.