Release 26.05.2
Date: 05/26/2026
Voice IVA Intelligent Agent Handoff
LinkLive’s AI-powered Voice IVA is an intelligent voice agent that delivers agentic workfows that orchestrate how AI agents access systems, retrieve data, take action, and execute secure updates. When a Voice IVA user needs the assistance of a human, Voice IVA intelligent agent handoff connects the user to a LinkLive agent. The intelligent agent handoff provides context to the agent from the Voice IVA interactions, improving the customer experience and reducing call handle times. The intelligent agent handoff passes the caller ID tp the agent as well as any of the data variables collected during the Voice IVA flow, including user entered data and integrated data from third party systems.
Numerous performance and bug fix updates