Release 25.06.3
Date: 07/17/2025
Auto Answer and Auto-Join Voice Settings
Updates have been made to simplify management of user settings for auto answering incoming voice calls for hunt group agents and LinkLive users.
Remove Setting: Auto-Join Voice when Clicking the Conversation
The Auto-Join Voice when Clicking the Conversation setting in Settings > Communication Center > Notifications has been removed. This previously had been defaulted to Enabled, which meant that users need to click to answer the call from the Incoming Call notification or Conversations Panel Session. Removing this setting results in the same ‘Enabled’ behavior. The setting has been removed so that users don’t inadvertently disable, which would result in incoming voice sessions automatically becoming active and opening the microphone without user interaction to ‘answer the call’.
Auto Answer Setttings
High volume voice call centers may desire for incoming queued voice calls to be automatically answered when presented to the agent. In this scenario, the incoming call session is automatically activated for the queued agent, a tone is played to alert the agent and their microphone is opened. Auto Answer for queued calls can be configured by a LinkLive administrator on a per queue basis. Please contact LinkLive Support to configure a queue for auto answer.
Auto Answer Settings per Contact or Queue
Some users may choose to override the Auto Answer Settings. This is most often done for a queue, but can also be done for a specific LinkLive Contact. To configure Auto-Answering of Voice calls, users navigate to the Contact list, click the Contact or HG, select View / Edit Properties and open the Inbound Conversation Options on the Properties dialogue.
Numerous performance and bug fix update