Release 24.11.1
Date: 11/18/2024
Summary
This release includes numerous new features and performance updates, including
Chat History visible following a conversation transfer
Multimedia selection usability improvements during a conversation
Updates
Chat History Visible Following a Transfer
When an agent in a queue transfers a chat or voice conversation to another queue, the chat transcript history from the originating agent will be visible in the messaging panel to the receiving agent. This feature provides a better customer experience and reduces session handling time by allowing the agent receiving a transfer to see the full history of what occured before the conversation was transferred to them.
This feature requires that the originating agent be in the session after the transfer occurs. To do this, the originating agent should use ‘Add to Conference’ and add the new queue - OR - initiate a Supervised Transfer and then complete the Supervised Transfer before an agent joins / accepts the ‘supervised transfer’ session.
Build Number: LinkLive.app 24.11.1
Multimedia selection usability improvements
The selection of multimedia - microphone, speaker and camera - during a conversation has been streamlined with new caret selectors next to the Voice and Video icons on the messaging panel. To select a different microphone or speaker, the user simply taps the caret next to the voice icon and selects the new microphone and/or speaker. To select a different camera, the user simply taps the caret next to the video icon and selects the new camera.
Build Number: LinkLive.app 24.11.1
Numerous performance and bug fix updates