# customersuccess.linklive.ai

* [LinkLive Reporting](https://customersuccess.linklive.ai/llr.md)
* [Account Activity](https://customersuccess.linklive.ai/llr/account-activity.md)
* [Ad Hoc Views](https://customersuccess.linklive.ai/llr/ad-hoc-views.md)
* [Agent Controls](https://customersuccess.linklive.ai/llr/agent-controls.md)
* [Agent Scheduling](https://customersuccess.linklive.ai/llr/agent-scheduling.md)
* [AI Chatbot Activity](https://customersuccess.linklive.ai/llr/ai-chatbot-activity.md)
* [Applying Agent Filters](https://customersuccess.linklive.ai/llr/applying-agent-filters.md)
* [Business Intelligence](https://customersuccess.linklive.ai/llr/business-intelligence.md)
* [Charts and Graphs](https://customersuccess.linklive.ai/llr/charts-and-graphs.md)
* [Common Daily Agent Scorecard Report](https://customersuccess.linklive.ai/llr/common-daily-agent-scorecard-report.md)
* [Common Daily CDR Report](https://customersuccess.linklive.ai/llr/common-daily-cdr-report.md)
* [Common Daily Disposition Report](https://customersuccess.linklive.ai/llr/common-daily-disposition-report.md)
* [Common Daily Hunt Group Report](https://customersuccess.linklive.ai/llr/common-daily-hunt-group-report.md)
* [Common Daily Session Report](https://customersuccess.linklive.ai/llr/common-daily-session-report.md)
* [Common Daily Session Report - Chat](https://customersuccess.linklive.ai/llr/common-daily-session-report-chat.md)
* [Common Weekly Grouping Report](https://customersuccess.linklive.ai/llr/common-weekly-grouping-report.md)
* [Dashboards](https://customersuccess.linklive.ai/llr/dashboards.md)
* [Deprecation Path](https://customersuccess.linklive.ai/llr/deprecation-path.md)
* [Getting Started with LinkLive Reporting](https://customersuccess.linklive.ai/llr/getting-started-with-linklive-reporting.md)
* [Joining an Active Session](https://customersuccess.linklive.ai/llr/joining-an-active-session.md)
* [LinkLive Reporting User Guide](https://customersuccess.linklive.ai/llr/linklive-reporting-user-guide.md)
* [LinkLive Reporting Videos](https://customersuccess.linklive.ai/llr/linklive-reporting-videos.md)
* [Navigation Menu](https://customersuccess.linklive.ai/llr/navigation-menu.md)
* [QA Summary](https://customersuccess.linklive.ai/llr/qa-summary.md)
* [Release 23.09.1 (v9.5)](https://customersuccess.linklive.ai/llr/release-23-09-1-v9-5.md)
* [Release 23.11.1 (v9.6)](https://customersuccess.linklive.ai/llr/release-23-11-1-v9-6.md)
* [Release 24.01.1](https://customersuccess.linklive.ai/llr/release-24-01-1.md)
* [Release 24.01.2](https://customersuccess.linklive.ai/llr/release-24-01-2.md)
* [Release 24.05.2](https://customersuccess.linklive.ai/llr/release-24-02-1.md)
* [Release 25.04.2](https://customersuccess.linklive.ai/llr/release-25-04-2.md)
* [Release 25.05.3](https://customersuccess.linklive.ai/llr/release-25-05-3.md)
* [Release Notes](https://customersuccess.linklive.ai/llr/release-notes.md)
* [Release Notes: History](https://customersuccess.linklive.ai/llr/release-notes-history.md)
* [Release 24.12.2](https://customersuccess.linklive.ai/llr/release24.12.2.md)
* [Reports](https://customersuccess.linklive.ai/llr/reports.md)
* [Session Summary](https://customersuccess.linklive.ai/llr/session-summary.md)
* [Sign In to LinkLive Reporting](https://customersuccess.linklive.ai/llr/sign-in-to-linklive-reporting.md)
* [Silent Monitoring](https://customersuccess.linklive.ai/llr/silent-monitoring.md)
* [Supervisor Tools](https://customersuccess.linklive.ai/llr/supervisor-tools.md)
* [Tiles](https://customersuccess.linklive.ai/llr/tiles.md)
* [Using LinkLive Reporting](https://customersuccess.linklive.ai/llr/using-linklive-reporting.md)
* [Video 1: Running a Report Management report](https://customersuccess.linklive.ai/llr/video-1-running-a-report-management-report.md)
* [Video 2: Scheduling a Report](https://customersuccess.linklive.ai/llr/video-2-scheduling-a-report.md)
* [Video 3: Creating a New Report](https://customersuccess.linklive.ai/llr/video-3-creating-a-new-report.md)
* [Video 4: Report Management Standard Report Overview](https://customersuccess.linklive.ai/llr/video-4-report-management-standard-report-overview.md)
* [Workday Report](https://customersuccess.linklive.ai/llr/workday-report.md)
* [Workforce Planning](https://customersuccess.linklive.ai/llr/workforce-planning.md)
* [LinkLive Appointments](https://customersuccess.linklive.ai/lla.md)
* [Appointment Manager: Generating Guest Views](https://customersuccess.linklive.ai/lla/appointment-manager-generating-guest-views.md)
* [Appointments Manager: Managing Calendar Providers](https://customersuccess.linklive.ai/lla/appointments-manager-managing-calendar-providers.md)
* [Appointments Manager: Managing Categories, Sub-Categories and Locations](https://customersuccess.linklive.ai/lla/appointments-manager-managing-categories-sub-categ.md)
* [Appointments Manager:  Scheduler Management](https://customersuccess.linklive.ai/lla/appointments-manager-scheduler-management.md)
* [Appointments Manager:  Scheduler Planning](https://customersuccess.linklive.ai/lla/appointments-manager-scheduler-planning.md)
* [Calendar Providers:  Linking Calendars to LinkLive Appointments](https://customersuccess.linklive.ai/lla/calendar-providers-linking-outlook-to-linklive-app.md)
* [Introduction to LinkLive Appointments](https://customersuccess.linklive.ai/lla/introduction-to-linklive-appointments.md)
* [LinkLive Appointments: Terminology and Personas](https://customersuccess.linklive.ai/lla/linklive-appointments-terminology-and-personas.md)
* [LinkLive Appointments Training Videos](https://customersuccess.linklive.ai/lla/linklive-appointments-training-videos.md)
* [LinkLive Appointments with Calendar Integration User Guide](https://customersuccess.linklive.ai/lla/linklive-appointments-with-outlook-integration-use.md)
* [Outlook Administrator: Outlook 365 Access for LinkLive Appointments](https://customersuccess.linklive.ai/lla/outlook-administrator-outlook-365-access-for-linkl.md)
* [LinkLive](https://customersuccess.linklive.ai/linklive.md)
* [Release 26.01.2](https://customersuccess.linklive.ai/linklive/26.01.2.md)
* [Release 26.02.1](https://customersuccess.linklive.ai/linklive/26.02.1.md)
* [Release 26.02.2](https://customersuccess.linklive.ai/linklive/26.02.2.md)
* [Release 26.03.1](https://customersuccess.linklive.ai/linklive/26.03.1.md)
* [Release 26.03.2](https://customersuccess.linklive.ai/linklive/26.03.2.md)
* [Release 26.04.1](https://customersuccess.linklive.ai/linklive/26.04.1.md)
* [Release 26.04.3](https://customersuccess.linklive.ai/linklive/26.04.3.md)
* [Release 26.05.1](https://customersuccess.linklive.ai/linklive/26.05.1.md)
* [Release 26.05.2](https://customersuccess.linklive.ai/linklive/26.05.2.md)
* [Release 26.07.1](https://customersuccess.linklive.ai/linklive/26.07.1.md)
* [Release 26.07.2](https://customersuccess.linklive.ai/linklive/26.07.2.md)
* [Release 26.08.1](https://customersuccess.linklive.ai/linklive/26.08.1.md)
* [Release 26.08.2](https://customersuccess.linklive.ai/linklive/26.08.2.md)
* [Release 26.09.1](https://customersuccess.linklive.ai/linklive/26.09.1.md)
* [Accessing Your LinkLive Account Information](https://customersuccess.linklive.ai/linklive/accesssing-your-linklive-account-information.md)
* [Adjusting Multimedia during a Conversation](https://customersuccess.linklive.ai/linklive/adjusting-multimedia-during-a-conversation.md)
* [Agent Connect](https://customersuccess.linklive.ai/linklive/agent-connect.md)
* [Agent CoPilot](https://customersuccess.linklive.ai/linklive/agent-copilot.md)
* [Agent Forwarding to a PSTN Phone](https://customersuccess.linklive.ai/linklive/agent-forwarding-to-a-pstn-phone.md)
* [Applying Formatting](https://customersuccess.linklive.ai/linklive/applying-formatting.md)
* [Auto Answer of Voice Calls](https://customersuccess.linklive.ai/linklive/auto-answer-of-voice-calls.md)
* [Automated Desktop Recording (ADR)](https://customersuccess.linklive.ai/linklive/automated-desktop-recording-adr.md)
* [Closing and Uninstalling](https://customersuccess.linklive.ai/linklive/closing-and-uninstalling.md)
* [Consumer Sentiment](https://customersuccess.linklive.ai/linklive/consumer-sentiment.md)
* [Contacting LinkLive](https://customersuccess.linklive.ai/linklive/contact-linklive.md)
* [Conversation Highlights](https://customersuccess.linklive.ai/linklive/conversation-highlights.md)
* [Conversation History](https://customersuccess.linklive.ai/linklive/conversation-history.md)
* [Conversation Panel Widgets](https://customersuccess.linklive.ai/linklive/conversation-panel-widgets.md)
* [Conversation Summary](https://customersuccess.linklive.ai/linklive/conversation-summary.md)
* [Downloading and Installation](https://customersuccess.linklive.ai/linklive/downloading-and-installation.md)
* [Explaining LinkLive Notifications](https://customersuccess.linklive.ai/linklive/explaining-linklive-notifications.md)
* [Getting Started with LinkLive](https://customersuccess.linklive.ai/linklive/getting-started-with-linklive.md)
* [Hiding Contacts Panel](https://customersuccess.linklive.ai/linklive/hiding-contacts-panel.md)
* [Initiating a Chat or Voice Call](https://customersuccess.linklive.ai/linklive/initiating-a-conversation-from-a-contact.md)
* [Knowledge Base Management](https://customersuccess.linklive.ai/linklive/knowledge-base-management.md)
* [Agent Knowledge Base](https://customersuccess.linklive.ai/linklive/knowlege-base.md)
* [LinkLive Desktop Settings](https://customersuccess.linklive.ai/linklive/linklive-desktop-settings.md)
* [Personalizing LinkLive](https://customersuccess.linklive.ai/linklive/linklive-settings-and-configuration.md)
* [LinkLive User Guide](https://customersuccess.linklive.ai/linklive/linklive-user-guide.md)
* [LinkLive Voicemail User Guide](https://customersuccess.linklive.ai/linklive/linklive-voicemail-user-guide.md)
* [Logging in and Getting Started](https://customersuccess.linklive.ai/linklive/logging-in-and-getting-started.md)
* [Managing Notification Settings](https://customersuccess.linklive.ai/linklive/managing-notification-settings.md)
* [Managing Shortcuts](https://customersuccess.linklive.ai/linklive/managing-shortcuts.md)
* [Managing Transfer Shortcuts](https://customersuccess.linklive.ai/linklive/managing-transfer-shortcuts.md)
* [Outbound Dialing](https://customersuccess.linklive.ai/linklive/outbound-dialing-using-keyboard.md)
* [Personalized Contact list Settings](https://customersuccess.linklive.ai/linklive/personalized-contact-list-settings.md)
* [Polycom Best Practices](https://customersuccess.linklive.ai/linklive/polycom-best-practices.md)
* [Presence Automation Settings](https://customersuccess.linklive.ai/linklive/presence-automation.md)
* [Publicly Accessible Desktop Download Site](https://customersuccess.linklive.ai/linklive/publicly-accessible-desktop-download-site.md)
* [Queued Secure Mails for Agents](https://customersuccess.linklive.ai/linklive/queued-secure-mails-for-agents.md)
* [Queued SMS Messaging for Agents](https://customersuccess.linklive.ai/linklive/queued-sms-messaging-for-agents.md)
* [Receiving a Chat Message](https://customersuccess.linklive.ai/linklive/receiving-a-conversation.md)
* [Receiving a Voice Call](https://customersuccess.linklive.ai/linklive/receiving-a-voice-call.md)
* [Recommended Responses](https://customersuccess.linklive.ai/linklive/recommended-responses.md)
* [Release Notes](https://customersuccess.linklive.ai/linklive/release-notes.md)
* [Release Notes: History](https://customersuccess.linklive.ai/linklive/release-notes-history.md)
* [Message Center Search for Chat, Voice and Voicemail](https://customersuccess.linklive.ai/linklive/searching-for-chat-and-voice-history-in-secu.md)
* [Communication Center Search for Contacts and Conversation History](https://customersuccess.linklive.ai/linklive/searching-for-contacts-and-past-conversations.md)
* [Searching LinkLive](https://customersuccess.linklive.ai/linklive/searching-linklive.md)
* [Selecting Default View](https://customersuccess.linklive.ai/linklive/selecting-default-view.md)
* [Selecting your Multimedia: Speakers, Microphones and Cameras](https://customersuccess.linklive.ai/linklive/selecting-your-multimedia-speakers-microphon.md)
* [Sign In to LinkLive](https://customersuccess.linklive.ai/linklive/sign-in-to-linklive.md)
* [Startup Status](https://customersuccess.linklive.ai/linklive/startup-status.md)
* [Supervisor Monitoring](https://customersuccess.linklive.ai/linklive/supervisor-monitoring.md)
* [Taxonomy Indexing and Code Suggestions](https://customersuccess.linklive.ai/linklive/taxonomy-indexing-and-code-suggestions.md)
* [Tools to Maximize Agent Productivity](https://customersuccess.linklive.ai/linklive/tools-to-maximize-agent-productivity.md)
* [Using Agent Tools](https://customersuccess.linklive.ai/linklive/using-agent-tools-during-wrapup.md)
* [Conference Calls and Group Messages](https://customersuccess.linklive.ai/linklive/using-conference-calling.md)
* [Using LinkLive Conversations](https://customersuccess.linklive.ai/linklive/using-linklive-conversations.md)
* [Using LinkLive Desktop for Windows](https://customersuccess.linklive.ai/linklive/using-linklive-desktop.md)
* [Using LinkLive MultiFactor Authentication (MFA)](https://customersuccess.linklive.ai/linklive/using-linklive-multifactor-authentication.md)
* [Using Linklive Phone](https://customersuccess.linklive.ai/linklive/using-linklive-phone.md)
* [Using LinkLive Secure Mail](https://customersuccess.linklive.ai/linklive/using-linklive-secure-mail.md)
* [Accessing Voicemail in LinkLive.app](https://customersuccess.linklive.ai/linklive/using-linklive-voicemail.md)
* [Using Shortcuts](https://customersuccess.linklive.ai/linklive/using-shortcuts.md)
* [Using the Contact Directory](https://customersuccess.linklive.ai/linklive/using-the-contact-directory.md)
* [Conversation Toolbars](https://customersuccess.linklive.ai/linklive/using-toolbars-during-a-conversation.md)
* [Using Transfers](https://customersuccess.linklive.ai/linklive/using-transfers.md)
* [Video Conferencing & Desktop Sharing](https://customersuccess.linklive.ai/linklive/video-conferencing-desktop-sharing.md)
* [Viewing Active Conversations](https://customersuccess.linklive.ai/linklive/viewing-active-conversations.md)
* [Viewing Previous Conversations Widget](https://customersuccess.linklive.ai/linklive/viewing-previous-conversations-widget.md)
* [Customer Success Support](https://customersuccess.linklive.ai/css.md)
* [Account Services](https://customersuccess.linklive.ai/css/account-services.md)
* [LinkLive.ai](https://customersuccess.linklive.ai/css/linklive-ai.md)
* [Sales](https://customersuccess.linklive.ai/css/sales.md)
* [Technical Support](https://customersuccess.linklive.ai/css/technical-support.md)
* [LinkLive Mobile](https://customersuccess.linklive.ai/lm.md)
* [Getting Started with LinkLive Mobile](https://customersuccess.linklive.ai/lm/getting-started-with-linklive-mobile.md)
* [LinkLive Mobile: Chat Messaging](https://customersuccess.linklive.ai/lm/linklive-mobile-chat-messaging.md)
* [LinkLive Mobile Training Videos](https://customersuccess.linklive.ai/lm/linklive-mobile-training-videos.md)
* [LinkLive Mobile User Guide](https://customersuccess.linklive.ai/lm/linklive-mobile-user-guide.md)
* [LinkLive Mobile: Voice Calls](https://customersuccess.linklive.ai/lm/linklive-mobile-voice-calls.md)
* [LinkLive Mobile Worker](https://customersuccess.linklive.ai/lm/linklive-mobile-worker.md)
* [LinkLive Mobile Worker Supervisor Reports](https://customersuccess.linklive.ai/lm/linklive-mobile-worker-supervisor-reports.md)